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PURCHASING & SENDING
Q: How can I buy a Hot Topic eGift Card?
A: Click the link below and follow the simple directions.
Purchase a Hot Topic eGift Card
Q: Are there any fees associated with the Hot Topic eGift Card?
A: No, you will only be charged the face value of the Hot Topic eGift Card. In addition, if you're only buying gift cards, you'll get free ground shipping within the continental United States.
Q: Can I change the value of a Hot Topic eGift Card after I've paid for it?
A: Not at this time.
Q: How do I cancel the purchase of a Hot Topic eGift Card?
A: If you chose a delivery date that is in the future, you can cancel your purchase by contacting Customer Support or calling 1-877-496-3732. If the delivery date is today or in the past, your purchase cannot be cancelled.
Q: When is my credit card charged for my purchase?
A: Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as HOT TOPIC CSTAR GFTCRD.
Q: Can I buy a Hot Topic eGift Card for myself?
A: Yes. To do so, enter your own email address in the "Recipient Email" field, and enter your own name as the recipient name. Then check "This is for myself." Complete the transaction normally. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your Hot Topic eGift Card.
Q: I want a printed Hot Topic eGift Card to present to someone as a gift. How do I do this?
A: Simply personalize the Hot Topic eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient's Email" field, and check "This is for myself." Enter your recipient's name and your personal message on the gift card preview, and complete the transaction normally. You will receive a Hot Topic eGift Card alert via email. Follow the instructions in this message to retrieve your Hot Topic eGift Card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed at all Hot Topic stores, as well as Hottopic.com.
Q: Can I send two (or more) Hot Topic eGift Cards to two (or more) different people who share an email address?
A: Yes. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you a Hot Topic eGift Card from Hot Topic" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from Hot Topic."
Q: What happens if I use a Hot Topic eGift Card but an item on my order is sold out?
A: If you’ve used a Hot Topic eGift Card as payment for your order and an item has sold out, you’ll receive a refund check in the mail. The refund process takes 2-3 weeks.
RECEIVING & REDEEEMING
Q: What exactly does the recipient receive when I send a Hot Topic eGift Card?
A: On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the Hot Topic eGift Card you created (including the design you selected, your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the Hot Topic eGift Card. Sometimes, special offers and promotions are listed on the page.
Q: When is the Hot Topic eGift Card sent to the recipient?
A: The Hot Topic eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.
Q: Where can I use my Hot Topic eGift Card?
A: You can use your Hot Topic eGift Card at all Hot Topic stores and Hottopic.com.
Q: Do I need a special printer? Do I need to print color?
A: No and no. Most standard office and household printers are equipped to print Hot Topic eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
Q: When does the Hot Topic eGift Card expire?
A: There is no expiration date on your Hot Topic eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Q: Can I reload my Hot Topic eGift Card after I've spent the full value?
A: Not at this time.
SECURITY & RELIABILITY
Q: Is my order secure?
A: All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Hot Topic eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
Q: How do you prevent the email from getting lost as spam?
A: We adhere to all industry best practices to ensure successful delivery of the Hot Topic eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Hot Topic eGift Card alert email and a message notifying you that the Hot Topic eGift Card has been viewed. If the Hot Topic eGift Card goes unviewed for 15 days after delivery, you will receive a message with options for resolving the issue.
Cashstar, Inc. has been accredited by the Institute for Spam and Internet Public Policy as meeting the requirements for listing in their SuretyMail IADB Email Accreditation Program. Our IADB registration number is 2008111501531. For more information see http://www.SuretyMail.com.
Q: How do I know the recipient actually received the Hot Topic eGift Card I sent them?
A: You will receive an email message confirming delivery and a message notifying you that the Hot Topic eGift Card has been viewed. If the Hot Topic eGift Card goes unviewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their Hot Topic eGift Card.
Q: What if I lose my eGift Card?
A: Your Hot Topic eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your Hot Topic eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new Hot Topic eGift Card for that value.
Q: What if someone makes a copy of my printed Hot Topic eGift Card?
A: Our state of the art technology inhibits fraud, but you must safeguard your Hot Topic eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the Hot Topic eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the Hot Topic eGift Card. If you suspect that someone has copied or stolen your Hot Topic eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
Q: Who is CashStar?
A: CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant. Hot Topic eGift Card, powered by CashStar.
Purchase a Hot Topic eGift Card