Hot Topic makes it easy for customers to securely pay for and track their orders. Our top priority is getting customers’ orders to them on time. When questions or issues arise, our Customer Service team is here to help.

Track your Order

With your order number, you can track your order or email us. If you still have questions, call Customer Service at 800-892-8674  For international customers, call +1626-603-3182


If you still have questions, call Customer Service at 800-892-8674. For international customers, call +1626-603-3182

Please have the items and SKUs available when you call to place your order. You will also need to call us if you wish to place an order using four or more gift cards.

Secured Purchase

All credit card information is encrypted across a secure line.

Additional FAQs

Q: Can I change or cancel my order once it has been submitted?

A: Our first priority is to ensure that your items ship out as quickly as possible. Therefore, once your order has been confirmed, it is immediately sent to our warehouse for processing. Due to this, we are unable to modify or cancel your order once it has been submitted.

Q: Do I need to sign in to make a purchase?

A: No! You can check out as a guest.

Q: How many units can I purchase of each style or SKU?

A: Hot Topic reserves the right to restrict, limit, cancel or alter orders according to the terms of purchase and return applicable to Bulk Purchasers. The term “Bulk Purchaser” shall mean and include Purchasers for resale and Purchasers of greater than five (5) items of the same SKU of Merchandise. Learn More

Q: Can I change my order before I have finalized my sale?

A: Yes, you can hit the "Shopping Cart" link and add or remove items before you finalize your sale. Just make sure you only click the "Submit" button once! This will avoid any duplicate charges.

Q: What happens if I purchase a pre-order item, and that item from my order gets canceled before the ship date?

A: If an item is listed as pre-order, it is sold out. In rare cases, pre-order items get canceled; in these cases, you will be refunded for such items.

Q: How do I know if my order went through?

A: You will receive an order confirmation via email. If you did not receive an order confirmation email, your order has not been processed. Call customer service for further assistance. Make sure to only click the "Submit" button once to avoid duplicate orders or charges.

Q: Why haven't I received an email regarding my order?

A: You may have an outdated email address on file, or you may have a spam blocker filtering out emails. Make sure to keep your user information current by updating your email address, and turn off any spam blockers that may prevent our messages from reaching your inbox.

Q: Why doesn't the UPS website recognize the tracking number for an order I placed?

A: It takes UPS 24-48 business hours to update their site with tracking information.

Q: How do I receive my 10% discount for being in the military?

A: In order to take advantage of your 10% military discount, call Customer Service at  800-892-8674  For international customers, call +1626-603-3182. We'll be happy to process that order for you. All orders being delivered to a U.S. military address overseas will be shipped via U.S. Priority Mail and will qualify for the discount. You may be required to provide military ID information.

Q: My shopping cart says that one or more of my items can only be delivered using Ground shipping. What's up?

A: Some products can't go on planes because they're considered hazardous materials. They could spill or leak. As a result, we have to send such items via Ground shipping. Items that airlines consider hazardous materials include (but aren't limited to) fragrance, makeup, hair dye and incense. You have a couple of options:

  • 1. Have your entire order arrive via Ground shipping.
  • 2. Place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving via another approved shipping method.
  • 3. Have your order shipped to the store. Please note that the ship-to-store option takes up to 14 business days to arrive.

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