Payments

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Q: If I return merchandise, how long will it take to receive my credit?

A: We'll process your credit as soon as we receive your returned merch in our warehouse. Typically, the purchase amount will be restored to your credit card in anywhere from 24 hours to 7 business days, depending on your financial institution’s policy regarding credits. If you paid for your purchase with a Hot Topic gift card, a new gift card will be sent to you in the amount of the merchandise returned. Sound good? Cool!

Q: Why does my bank statement show two entries for the same order? Was I charged twice?

A: If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction.

Q: What is a "Verbal Authorization" and why do you need one for my order to ship?

A: A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an E-mail requesting a verbal authorization, please give us a call at 1.800.892.8674, or +1.626.603.3182 for international customers, so we can get your order on its way.

Q: What types of payment do you accept?

A: We accept Master Card, VISA, Discover, American Express, Hot Topic gift cards, PayPal and ATM/Debit Cards with a VISA or Master Card logo.

Sorry, we don't accept personal checks, mall gift certificates, COD or cash.

Note: As of January 1, 2009, we no longer accept cashier's checks or money orders.

Q: How do I pay by cashier's check or money order?

A: Sorry, but as of January 1, 2009, we no longer accept cashier's checks or money orders. If you do not have a credit card, PayPal account or ATM/Debit Card with a Visa or Master Card logo, we recommend buying a Hot Topic gift card at your local store and using it to complete your order on Hottopic.com.

Q: If I use a cashier's check or money order, when will my package be shipped?

A: Sorry, but as of January 1, 2009, we no longer accept cashier's checks or money orders. If you do not have a credit card, PayPal account or ATM/Debit Card with a Visa or Master Card logo, we recommend buying a Hot Topic gift card at your local store and using it to complete your order on Hottopic.com

Q: Can I use my Torrid gift card for a Hot Topic order?

A: Sorry, but Torrid gift cards can't be redeemed at Hot Topic stores or at Hottopic.com.

Q: How much is left on my Hot Topic gift card?

A: To find out how much is left on your Hot Topic gift card, just call Customer Service at 1.800.892.8674, or +1.626.603.3182 for international customers. We'll be happy to give you your balance.

Q: What happens if I use a gift card but an item on my order is sold out?

A: We no longer send out refund checks. Instead, we will be sending you a gift card in the amount of the refund.

PayPal FAQs
 
Q: How do I pay with PayPal?

A: Whatcha do is, at checkout, select PayPal as your payment option. This will take you off of Hottopic.com, but returning is a piece of cake once you’ve completed the PayPal process.

Q: Can I split the payment for my order between PayPal and another form of payment?

A: Sorry, no. If you're using PayPal, you won't be able to use any other form of payment on that order.

Q: How do I return or exchange something if I've paid with PayPal?
A: You can easily use our self-serve return process. Here’s what you need to know:

• Return your item(s) by filling out the fields in the return form that’s printed on the back of   your order invoice.

• Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order.

• You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Hot Topic is not responsible for lost or damaged packages.

• You will not be reimbursed for your return or original postage.

• You will not receive a refund for your return until we receive your returned item. Allow 2-4 weeks for processing and 1 to 7 business days to receive your credit.

• For exchanges, please contact Hottopic.com Customer Service at 1.800.892.8674 (or +1.626.603.3182 for international customers) first.

• Sorry, our stores are unable to process return or exchanges for orders paid thru PayPal.

Q: If I'm using PayPal, can I still have my order shipped to a different address than my billing address?

A: You can ship it to a different address, but the billing address on your PayPal account must match the billing address on your Hottopic.com order. Don't forget, if you choose to use PayPal Express, your billing address will be imported automatically.

Q: Why isn’t my PayPal payment going through?

A: Check to see that the billing addresses for your Hottopic.com order and your PayPal account match. If they do, check the rest of your PayPal account info for errors, including your current balance!

Q: Do I need a Hottopic.com account to use PayPal?

A: No, you can use PayPal as a payment option without having an account. The thing is… having an account is so much cooler. It lets you store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with anyone! It allows us to contact you if there’s a problem with your order too. It’s quick and easy. Just click here to create your account.

Please note: The billing addresses on your Hottopic.com and PayPal accounts must match in order for your order to be processed.
 
Q: Can I use PayPal at my local Hot Topic store?

A: Sorry, no. PayPal is only available for Hottopic.com purchases.

Q: If I've paid for a Hottopic.com purchase with PayPal and need to return the item, can I get a refund at my local Hot Topic store.

A: No. If you've used PayPal to pay for your purchase on Hottopic.com, you can't return or exchange that item at a Hot Topic store. To return or exchange something paid for with PayPal, contact Hot Topic Customer Service.

Q: Can I pay with PayPal over the phone?

A: Sorry. We love it when you call, but we won't be able to place PayPal orders over the phone.

Q: Can I use PayPal for international orders?

A: Sorry. PayPal is accepted as a form of payment in the US and its territories only.

Q: Can I add items to my PayPal order once I've submitted it?

A: Darn. Sorry again. Once you submit that PayPal order, it's set in stone. You can always place another order though!



 1.800.892.8674.
 1.855.847.1400.
+1.626.603.3182.