BACKORDER


Backorder refers to an item that is out of stock, but will be back in stock at a later date. You can purchase items listed online as backordered, and they will ship once they’re back in stock. For sized items, you’ll have to select your desired size for the website to reflect that it is backordered. International Shipping is not available for backorder items. Please note: There is an additional $2.99 surcharge per item on presale/backordered merch shipped to home addresses. This surcharge will be waived for one item in a single order if the entire order does not qualify for free shipping over $60. This surcharge is waived entirely if the Ship To Store option is selected.


Check Order Status / Customer Service

With your order number, you can track you order or email us. If you still have questions or to cancel an order containing backordered items, call Customer Service at 800-892-8674. For international customers, call +1626-603-3182


Payment Methods

You can place an order using a debit card or credit card. We will seek a bank authorization for the price of the backordered item(s) purchased on the day you submit the order. You will receive an email confirmation once you place your order; your card will be authorized but will not be charged until your backordered items have shipped. PayPal/Venmo and Gift cards are not accepted for backordered items at this time.


Shipping Options

All backordered items ship via our standard shipping option on their expected ship date. If you purchase in-stock and backordered items in the same transaction and select overnight or second day shipping, the in-stock items will ship via your selected shipping option. The backordered items will ship when they’re back in stock via standard shipping.


Shipping Surcharge

There is an additional $2.99 surcharge per item on presale/backordered merch shipped to home addresses. This surcharge will be waived for one item in a single order if the entire order does not qualify for free shipping over $60. This surcharge is waived entirely if the Ship To Store option is selected.


Additional FAQs

Q: What is a bank authorization?

A: The bank will place a hold on your credit card for the amount of the backordered item(s).

Q: How long will the bank place a hold on the account?

A: Seven days for a non-Hot Topic credit card; 10 days for a Hot Topic credit card.

Q: What happens if the item is not available by the initial expected ship-by date that was stated when I placed my order?

A: If the shipping date changes Hot Topic will send you an email notifying you of a new shipping date. If you do not want to wait you may cancel your order by calling our toll free Customer Service number: 800-892-8674. For international customers, call +1626-603-3182 or respond via  email.

Q: What happens if the shipping date changes and I do not respond to the late shipment email?

A: If we do not hear from you WITHIN SEVEN (7) DAYS FROM RECEIVING THE EMAIL NOTICE, and we have not shipped within 30 days later than the original promised shipment time, your order will be canceled automatically. If you do not want your order automatically canceled you may request that we keep your order and fill it later. WE MUST HEAR FROM YOU WITHIN SEVEN (7) OF RECEIVING THE EMAIL NOTICE IF YOU WANT TO KEEP THE ORDER AND FILL IT LATER. If you request that we keep your order and fill it later you still have the right to cancel the order at any time before we ship it to you by calling our toll free Customer Service number: 800-892-8674  For international customers, call +1626-603-3182 or respond via  email. If you do not want the item once it has been shipped you may return via our normal return process and your credit card will be refunded.

Q: What happens if I agree to the delay and the order is delayed again?

A: If the shipping date changes again Hot Topic will send you another email notifying you of a new shipping date, or that Hot Topic cannot provide a new shipping date. If you do not want to wait you may cancel your order by calling our toll free Customer Service number: 800-892-8674  For international customers, call +1626-603-3182 or respond via  email. If we do not hear from you WITHIN SEVEN (7) DAYS FROM RECEIVING THIS EMAIL, and we have not shipped 30 days later than the original promised shipment time, your order will be canceled automatically. If you do not want your order automatically canceled you may request that we keep your order and fill it later. WE MUST HEAR FROM YOU WITHIN SEVEN (7) OF RECEIVING THIS EMAIL IF YOU WANT TO KEEP THE ORDER AND FILL IT LATER. If you request that we keep your order and fill it later you still have the right to cancel the order at any time before we ship it to you by calling our toll free Customer Service number: 800-892-8674  For international customers, call +1626-603-3182 or respond via  email. If you do not want the item once it has been shipped you may return via our normal return process and your credit card will be refunded.

Q: What happens if I agree to the delay and Hot Topic does not know when it will be able to ship?

A: If Hot Topic cannot provide an estimated shipping date Hot Topic will send you another email notifying you that you may cancel your order by calling our toll free Customer Service number: 800-892-8674  For international customers, call +1626-603-3182 or respond via  email. If we do not hear from you WITHIN SEVEN (7) DAYS FROM RECEIVING THIS EMAIL, and we have not shipped 30 days later than the original promised shipment time, your order will be canceled automatically. If you do not want your order automatically canceled you may request that we keep your order and fill it later. WE MUST HEAR FROM YOU WITHIN SEVEN (7) OF RECEIVING THIS EMAIL IF YOU WANT TO KEEP THE ORDER AND FILL IT LATER. If you request that we keep your order and fill it later you still have the right to cancel the order at any time before we ship it to you by calling our toll free Customer Service number: 800-892-8674  For international customers, call +1626-603-3182 or respond via email. If you do not want the item once it has been shipped you may return via our normal return process and your credit card will be refunded.

Q: What happens if Hot Topic can never ship?

A: If Hot Topic cannot provide a shipping date your order will be canceled.


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