- Contact Us
- Find A Store
- New Store Openings
- Store Events
- Track Your Order
- Return Policy
- Shipping Information
- Size & Fit Guide
- HT+1 Terms and Conditions
- Hot Topic Foundation
- Company Info
- Social Responsibility
- Holiday FAQ Page
Q: Do you ship orders overseas?
A: Yes, we ship orders all over the world. All order communication will occur via email, so it’s very important that your email address is current. Please make sure to double-check the shipping address, too. Your phone number is optional, but it helps in case there is a delivery problem.
Q: How much will I pay for International shipping?
A: Your shipping price will be determined online by the weight of your order and the shipping destination. After the "Shipping Address" page, you’ll see price for your order.*
* PLEASE NOTE: CERTAIN COUNTRIES CHARGE ADDITIONAL CUSTOMS FEES AND INDEPENDENT CARRIER CHARGES. HOT TOPIC CAN'T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED. BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE, OR BRANCH OFFICE OF THE U.S. POSTAL SERVICE, TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT.
Q: Can you designate my order as a gift so I don’t need to pay custom fees?
A: We’re sorry, but we are not able to designate any packages as gifts.
Q: What are my International shipping options?
A: The United States Postal Service (USPS) is the preferred shipping method for Hot Topic. Please note that we do not offer Overnight or Second Day deliveries for international orders at this time.
Q: I am currently stationed overseas on a U.S. military base. Can I still order from Hottopic.com?
A: Yes, you certainly can. All orders being delivered to a U.S. military address overseas will be shipped via U.S. Priority Mail. Please select AA or AE from the state drop down menu that corresponds to your U.S. military zip code. You can also receive a 10% military discount by calling 1.800.892.8674 to place your order, or +1.626.709.1207 for international customers.
Q: I live in the USA, but I'd like to ship something to a friend or family member overseas. Can I do that?
A: Yes, you can. You'll need to select "U.S. Express Mail" as your shipping method. Make sure to modify the "Shipping Address" before clicking "Submit."
Q: How long will it take my International package to arrive?
A: International orders take 1-2 days to process and, once shipped, typically arrive within 10-14 business days. Please note: Customs' inspections may cause unforeseeable delays, both when leaving the United States and entering another country.
Q: Are there any other charges, taxes or duties?
A: You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Neither the U.S. Postal Service nor Hot Topic can be held liable for any additional charges you may incur. Additional charges for Customs clearance must be borne by you. Hot Topic has no control over these charges and cannot predict what they may be.
Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Hot Topic, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.
Each order will be accompanied by a Customs form that will document what is in the package and provide a dollar amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs office for further information.
Q: Why didn’t my order ship via FedEx International Priority?
A: Countries and territories not serviced by FedEx, as well as all APO/FPO addresses, are shipped via USPS Express.