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A: You don't need to be a member to place an order, but it would be a good idea! It allows us to contact you if there is a problem with your order, and it allows you to view your order status online. Best of all, becoming a member is free, easy and quick. Just click here to create your account.
A: Okay, check this out. If you become a member, you'll be able to store your billing address, multiple shipping addresses, join our optional mailing list and check your order status any time you'd like! Members can also chat on our rockin' community message board or enter one of our contests for a chance to win big! Wait - There's more! If you're a member, you can choose to receive exclusive emails from Hot Topic letting you know about new products, announcements and special promotions before anybody else. How cool is that? Join now!
A: If you have a technical problem placing your order online, you may call Customer Service at 1.800.892.8674, or +1.626.603.3182 for international customers.
Please have the items and SKU numbers available when you call to place your order. You will also need to call us if you wish to place an order using four or more gift cards.
A: Yes, all private credit card information is encrypted across a secure line. You can learn about what encryption we use by clicking here or on the Verisign logo, located in your Shopping Cart.
A: We accept Master Card, VISA, Discover, American Express, Hot Topic gift cards, PayPal and ATM/Debit Cards with a VISA or Master Card logo.
Sorry, we don't accept personal checks, mall gift certificates, COD or cash.
Note: As of January 1, 2009, we no longer accept cashier's checks or money orders.
A: Yes, you can hit the "Shopping Cart" link and add or delete items before you finalize your sale. Just make sure you only click the "Submit" button once! This will avoid any duplicate charges.
A: Your card is only authorized when you place an order. We don't charge your credit card until the order has shipped and is on its way to you.
A: Yes, sales tax is calculated according to the state and county tax laws in which the order is being shipped. The tax calculation shown online is only a quote. There are situations where this quote will differ from the total charged. Once your order is finalized, the sales tax will be re-calculated based on city, state, county and district tax rates. Fear not! The difference between the two is usually no more than a few cents.
A: Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options.
Orders using FedEx Super Express take 1-2 days to process and, once shipped, will arrive in 2-3 business days. These orders are shipped Monday-Friday. No Saturday deliveries. Signature required for delivery.
Orders using FedEx Express take 1-2 days to process and, once shipped, will arrive in 3-4 business days. These orders are shipped Monday-Friday. No Saturday deliveries. Signature required for delivery.
Orders using FedEx Standard take 1-2 days to process and, once shipped, will arrive in 4-5 business days. These orders are shipped Monday-Friday. No Saturday deliveries. Signature required for delivery.
Orders using FedEx Economy Home Delivery take 1-2 days to process and will arrive via US Postal Service in 5-7 business days. These orders are shipped Tuesday-Saturday. Signature may be required for delivery.
To track your FedEx Economy Home Delivery package, please visit FedEx.com or USPS.com. Tracking information may take 1-2 days to update from the time of shipping initiation.
Orders using FedEx Puerto Rico Priority take 1-2 days to process and, once shipped, will arrive in 2-4 business days. These orders are shipped Monday-Friday. Signature required for delivery.
Orders using USPS Express take 1-2 days to process and, once shipped, will arrive in 10-14 business days. These orders are shipped Monday-Friday.
Orders using USPS Priority take 1-2 days to process and, once shipped, will arrive in 14+ business days. These orders are shipped Monday-Friday.
Hot Topic may need to contact you if there is an issue with your order, so please keep your member information updated! All order communication is done via email, so it is important that your email address is accurate and current.
A: Indeed, a signature is required for Overnight, 2nd Day and some Home/Ground deliveries. Have no fear! If you're not gonna be around to sign for your stuff but you'd still like FedEx to leave it for you, contact Customer Service IMMEDIATELY AFTER placing your order so we can set that up for ya. If you wait too long and the order ships, we won't be able to modify it.
Keep in mind, if you request that no signature be required for delivery and the package is left unattended, you're accepting full responsibility for loss or damage. For security purposes, a request for signature cannot be removed for packages being delivered to select areas. Bottom line... we just want you to get your stuff!
A: The bad news is if an item is cancelled from your order, it means the item is sold out. The good news is that you are only billed for merchandise that has shipped! We can try to find out if an item is still available; just click here and choose "Product Questions" from the menu. Include the item name, description, and SKU number if you have it. We'll find out if and when it's coming back in. Since we don't backorder items, keep checking the site often, especially since we add new items almost every day!
A: There is an easy way to verify that your order went through. If you received an order number that starts with a X (web orders) or a P (phone orders), you're all set! Your order is being processed. If you did not receive either of these, your order will not be processed, so please call customer service for further assistance. Make sure to only click the "Submit" button once to avoid duplicate orders or charges.
A: To make changes to your order after you've already clicked "Submit," call Customer Service immediately at 1.800.892.8674, or +1.626.603.3182 for international customers. As long as the order hasn't gotten too far along in processing, we should be able to modify it for you. Hurry!
A: Due to the rate at which items sell out and are replaced by new merchandise, we do not place backorders for items. The good news is we can try to find out if something is still available. Just click here and choose "Product Questions" from the menu. Include the item name, description and SKU number, if you have it. We'll find out if and when it's coming back in!
A: There are usually two reasons why you are not receiving email notifications. You may have an outdated email address on file, or you may have a spam blocker filtering out email from our system. Make sure to keep your user information current by updating your email address. Also, try turning off any spam blockers that may be preventing our messages from getting to you.
A: The word "NONE" does not mean an item is out of stock or that you are not going to receive an item. Our system looks at different variables, such as size, quantity and color, to determine exactly what item to ship. If the word "NONE" appears on your order confirmation email, it simply means our system does not need any further information to process a request for that item.
A: Sorry, but Torrid gift cards can't be redeemed at Hot Topic stores or at Hottopic.com.
A: Unfortunately, we don't combine orders for Hottopic.com and Torrid.com, but fear not! For Hottopic.com orders, call us toll free at 800.892.8674, or +1.626.603.3182 for international customers, and we’ll be happy to place your Hot Topic order for you. You can call Torrid.com toll free at 1-866-TORRID-1 (1.866.867.7431), or +1.626.709.1188 for international customers, during business hours, and they'll be happy to place your Torrid order for you.
A: If you've used a Hot Topic gift card as payment for your order and an item has sold out, you'll be receiving a merchandise gift card in the mail. This refund process can take 1-2 weeks but before you know it, you'll have a merchandise gift card waiting for you in your mailbox!
A: When utilizing FedEx.com to track an order, your tracking number will not be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!
A: In order to take advantage of your 10% military discount, just call Customer Service at 1.800.892.8674, or +1.626.603.3182 for international customers. We'll be happy to process that order for you! All orders being delivered to a US military address overseas will be shipped via US Priority Mail and will qualify for the discount.
A: Okay, here's the deal. Some products can't go on planes 'cause they're considered hazardous materials. What that means is they could spill or leak. As a result, we have to send that stuff to you via Ground shipping. Items that airlines consider hazardous materials include (but aren't limited to) makeup, hair dye and incense.
You have a couple of options. You can 1.) have your entire order arrive via Ground shipping or 2.) place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving however you want. We're sorry for the inconvenience. We just don't want Hot Topic stuff leaking all over the airplane! Not cool.
A: When you have an item to return or exchange, we issue you a Return Authorization Number (RA#). FedEx refers to this number as an RMA#.